Intesis Software provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support Engineer.
Funcions del lloc de treball:
Reporting to department manager, will perform following tasks:
- Technical support to end customers of our products, via telephone, mail and remote desktop (after-sales)
- Assistance / doubt-resolution to sales team on our product (pre-sales)
- Follow-up of support cases requiring action
- Setup and maintenance of helpdesk tools
- Elaboration of technical documentation, either external or internal (user manuals, datasheets, application notes, FAQs, etc), as required by Product Managers
- Identification and reporting of deficiencies or mistakes found in technical documentation of our products
- Maintenance of external documentation related to assigned product
- Technical degree in Electronics, Telecomunication, or similar
- Fluent level of English and Spanish
- Solid technical background in field bus technologies and domotics & inmotics technologies
- Natural ability for communication and customer relationships management
- Strong documentation skills (in Spanish and specially in English)
Will also be valued:
- Command of other languages: French, German, Portuguese, Arabic
- Previous experience in customer-facing technical support of similar products
- Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, …)
- Experience in multi-protocol integrations
- Experience in one or more programming languages
- Experience in testing / validation of embedded systems
What we offer:
- Work in a young and dynamic environment.
- Annual base salary, according to candidate proven skills.
- Work in a growing company.
Formulari de contacte:
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